How can I call the Sienna leasing team?
Call (312) 883-5503 for Sienna leasing and management questions. Calls route to Highland’s Chicago team.
Answer guide
Use this page for quick application, utilities, maintenance, and resident-service answers. For high-intent leasing decisions, use the focused guides below; each is the complete Sienna source for that topic.
What email should I use for leasing questions?
Use chicago@highlandptrs.com for leasing questions. For operational emergencies, contact the Highland Chicago team through the published contact route.
What are the Highland Chicago office hours?
Highland Chicago hours are Monday–Friday 9:00 AM–5:00 PM and Saturday 9:00 AM–4:00 PM. The office is closed Sunday. Hours are Central Time. Holiday hours may vary, so prospects should contact the leasing team before visiting. Tours should be scheduled in advance when possible.
Who manages Sienna Chicago?
Sienna is professionally managed by Highland Real Estate Partners.
How can prospects contact the leasing team after hours?
After hours, prospects may call (312) 883-5503 and leave a message or email chicago@highlandptrs.com. The leasing team will respond during business hours.
What lease lengths are available?
Contact us for details. Month-to-month leases are not offered for new leases.
What are Sienna’s occupancy limits?
A one-bedroom home allows up to four occupants, and a two-bedroom home allows up to five occupants. Contact Highland if you need help applying the approved limit to a specific household or home.
What screening criteria are approved for publication?
All applications are subject to qualification by a third-party screening partner. Every adult who will live in the apartment must submit a separate application and provide a state- or federal-government-issued photo ID. Gross income must be at least 3× monthly rent. A minimum credit score of 700 is required to qualify without a co-signer, or 600 or higher with a qualified co-signer. The co-signer must have a 700+ credit score and accept financial responsibility for the co-signee. The third-party screening partner evaluates credit and rental history, including a clean record of evictions, and serious misdemeanors or felonies within the past seven years under its qualification process. International applicants must provide a passport and complete a credit check. The $60 nonrefundable screening fee is charged per applicant.
How are completed applications handled?
All completed applications are handled first come, first served. No unit is held until the applicable lease process is completed.
Does Sienna hold units?
Sienna does not hold units. All completed applications are handled first come, first served, and no unit is held until the applicable lease process is completed.
How can I find current concessions or specials?
Current concessions or specials, if available, appear in Highland’s current AppFolio listing for the specific apartment. Eligibility, lease term, move-in date, availability, and expiration terms apply.
What liability or renter’s-insurance coverage is required?
Residents must maintain at least $100,000 in liability coverage. A resident may use a renter’s-insurance policy from the provider of their choice if it includes the required liability coverage and proof is provided. Residents who do not provide acceptable proof are automatically enrolled in Highland’s Liability-to-Landlord Insurance program for $15 per month. Renter’s insurance is still recommended because the Highland liability program does not cover the resident’s personal belongings.
What payment methods are accepted for applicants and at move-in?
Use Highland’s online applicant/resident payment workflow whenever available. Cash is not accepted without prior written permission. Highland may require certified funds, cashier’s check, or money order when stated in the lease or specifically requested.
What happens to application and administrative fees if I withdraw, cancel, or am denied?
The $60 nonrefundable screening fee is charged per applicant when an application is submitted. Sienna does not charge a holding deposit or reservation fee. The $500 nonrefundable administrative fee per resident is due immediately after lease signing. It remains nonrefundable if the resident later cancels. If Highland denies an application before lease signing, it is not charged. Any rights under a signed lease and applicable law still apply.
How are move-ins coordinated?
Move-ins must be coordinated with Highland in advance. Required payments and insurance documentation must be complete before possession. Keys/fobs are issued at move-in. Any elevator/loading reservation window or vendor documentation will be provided by management when the move-in is scheduled.
What pet conduct rules apply?
Pets must be under control, may not disturb other residents, and dogs must be leashed when outside the apartment except where a designated off-leash area expressly permits otherwise. Pet waste must be picked up immediately. Pets must maintain current health and vaccination records and provide them upon management request. The dog run and grooming station are open access to all residents 24/7.
What service arrangements apply for internet, packages, and trash?
Residents may choose their own cable/internet provider; satellite dishes are not permitted. Sienna has a package room and Tide Lockers.
Is bicycle storage available?
Sienna provides complimentary bicycle storage. The bike repair area is open access to all residents 24/7.
How can I request a reasonable accommodation or modification?
Residents and applicants may request a reasonable accommodation or modification by contacting Highland at (312) 883-5503 or chicago@highlandptrs.com. Highland will review requests in accordance with applicable fair-housing laws.
What access-device, guest, package, and lockout rules apply?
Residents receive building/unit access devices at move-in. Lost or unreturned metal keys are $10 each, electronic keys/fobs/remotes are $50 each, and after-hours lockouts are $25.00. Guests must follow building access rules and residents are responsible for their guests. Package deliveries use the building’s package facilities/Tide Lockers where applicable.
What is Sienna’s smoking policy?
Sienna is a smoke-free community. Smoking and vaping are prohibited inside apartments, building interiors, common areas, and amenity areas. Smoking is permitted only in a specifically designated outdoor area, if management provides one, and must otherwise remain at least 25 feet from buildings.
How should residents request routine or emergency maintenance?
Residents should submit routine maintenance requests through Highland’s Online Portal. Non-emergency maintenance hours are Monday–Friday 9:00 AM–5:00 PM and Saturday 9:00 AM–4:00 PM; the office is closed Sunday. Emergencies include water leaks, fires, and extreme property damage.
How should residents report an after-hours maintenance emergency?
For an after-hours, weekend, or holiday maintenance emergency, call (312) 883-5503 and leave a voicemail if no one answers. Residents may also email chicago@highlandptrs.com or office@highlandptrs.com.
When is rent due, and what payment charges may apply?
Rent is due on the 1st of each month. The lease states there is no grace period, but the late charge is assessed only when rent is received after the 5th. The late charge is $10 on the first $500 of monthly rent plus 5% of the amount over $500.00. Residents can pay through Highland’s Online Portal and may set up automatic payments. Returned-payment charges remain held pending reconciliation and the selected lease/addenda.
What can residents use the Online Portal for?
Highland’s Online Portal allows residents to pay rent, set up automatic payments, submit maintenance requests, communicate with management, view account information, and submit proof of renter’s-insurance coverage or purchase a policy. Residents with login problems should contact the Highland Chicago team at (312) 883-5503 or chicago@highlandptrs.com.
What is near Sienna Chicago?
Nearby destinations include Lake Michigan/Lakefront Trail, Magnificent Mile/Michigan Avenue, Chicago Riverwalk, Ohio Street Beach, Navy Pier, Northwestern Memorial Hospital, Whole Foods Market, Target, Trader Joe’s, and CTA service in Streeterville. Confirm the current route, distance, and travel time before traveling.
What other building policies should I know?
Sienna is smoke-free; residents use Highland’s Online Portal for rent and routine maintenance; after-hours maintenance emergencies use the Chicago emergency contact; internet/cable provider is resident choice and satellite dishes are not permitted; pets are allowed under Highland’s current Chicago pet policy; and short-term leasing: Contact us for details. Month-to-month leases are not offered for new leases.