Get ready for a Sienna apartment tour by choosing the three things that matter most to you and confirming which apartment you will see. Bring a short question list, any furniture or mobility equipment measurements you need, and a phone or notebook. Check what you can during the visit, ask for lease details in writing, and leave knowing who to contact about unanswered questions.
Sienna Chicago is at 423 E Ohio Street in Streeterville and offers one- and two-bedroom apartments. Use this guide to ask about the apartment you are considering. Confirm current availability and building rules with leasing.
Build a three-part question list
Start with the three things that matter most. For example, can you fit a desk in the living room? Can you get from the entrance to the apartment with your mobility equipment? What do you need to know about the lease and utilities before applying? Save less urgent questions for later.
If you are still deciding what matters most, use the guide to building a Streeterville apartment shortlist around daily life first. If you cannot visit in person, use the remote Chicago apartment-search guide to prepare questions about the apartment. A video may not answer everything.
Put questions into three groups:
- Confirm before you arrive or when you get there. Will you see the apartment you are considering? What is its apartment number and floor plan name? What can you see today?
- Look around and ask. Will your furniture fit? Can you hear activity from the hall or nearby spaces? Can you comfortably use the doors and get around?
- Ask for written details afterward. What charges, services, move-in arrangements, or lease terms apply to this apartment? Who will send the answers, and when?
Keep these questions separate. A tour can help you notice a tight corner or noise in the hall, but it cannot tell you everything about the lease, utility bills, or building rules.
Use a question planner, not a script
Pick the questions that matter to you. These are ideas to help you prepare, not promises about Sienna’s features or rules:
What matters mostThe apartment
- What to ask
- Is this the apartment I would rent, or a model or different apartment?
- When to ask
- Before the visit and when you arrive
- What to note
- Apartment number, floor plan name, and anything you cannot see
What matters mostYour furniture
- What to ask
- Where could my desk or sofa fit without blocking the walkway?
- When to ask
- In the apartment
- What to note
- Measurements, if allowed, and anything you still need to measure
What matters mostGetting to the apartment
- What to ask
- Can we walk the route I would use from outside to the apartment?
- When to ask
- Before the visit, then as you walk
- What to note
- What you checked and any part you could not check
What matters mostCosts and bills
- What to ask
- What charges would I pay, and what would I need to arrange for utilities and internet?
- When to ask
- With leasing
- What to note
- Written cost details and questions that still need answers
What matters mostLease and move-in details
- What to ask
- What should I know about the lease, moving in, and reporting a problem?
- When to ask
- With leasing, then in a follow-up message
- What to note
- Relevant lease sections or written details, and who to contact
Keep the list short enough to use while walking. Focus on answers that could change your decision or help you see what you still need to check.
Ask questions in a useful order
Confirm which apartment you are seeing
Start by asking: “What is the address, apartment number, and floor plan name? Is this the apartment I would rent?” Sienna’s floor plans show layouts, while the current availability page shows apartment listings. Keep the floor plan name and apartment listing together in your notes. If you see a model or a different apartment, ask what is the same and what is different. Use Map & Directions to find the address and plan your trip, but check travel times separately.
Picture your day in the apartment
Instead of asking whether the apartment is “nice,” think about your daily routine:
- Where would a desk, dining table, or large sofa go without blocking the main path?
- Which doors, cabinets, outlets, or windows should I check for my furniture and equipment?
- What should I measure before ordering anything?
- What should I ask about noise, light, heating and cooling, or privacy that a quick visit might not show?
You do not need to inspect every detail. Ask permission before opening, testing, or measuring anything. Keep separate notes about what you saw and what someone told you.
Ask about costs, building rules, and getting around
Ask leasing about the lease length, utility bills, internet, applying, moving in, receiving packages, reporting repairs, parking, storage, and any rules that affect your plans. Read the FAQ and fees pages, but do not settle for an answer such as “that is standard.” Ask whether it applies to the apartment you are considering and request the relevant lease section or written details.
If you need an accommodation or have a question about getting around, explain what you need: “I need to get from the entrance to the apartment with this equipment. Which parts should we check together?” Ask leasing what parts of the building work for your needs and what help or arrangements may be available. Do not assume the photos answer those questions.
Use the apartment arrival-route guide for a step-by-step plan. The accessibility page explains website accessibility and who to contact about accommodations. It does not show whether the route to an apartment works for you.
Protect your information while verifying the listing
Use Sienna’s official pages for scheduling a tour and contacting leasing. The Federal Trade Commission’s rental-listing scam guidance advises searching the address with the owner or rental-company name and checking the company’s own website. It warns about pressure to pay quickly and explains that even an in-person visit or virtual tour does not guarantee that a listing is real or available.
If an unexpected email or text asks you to open an attachment, pay, or send personal information, check the request using a phone number or website you already know is genuine. The FTC’s phishing guidance recommends contacting the company that way, not using the contact details in the suspicious message. This advice helps protect your information; it does not describe Sienna’s application requirements.
Leave with a follow-up plan
Before you leave, go through your top questions:
- Saw it yourself: you checked it during the visit and made a note.
- Heard an answer: someone explained it; ask for written details where needed.
- Still unanswered: find out who to contact for an answer.
- Could not check today: ask whether another visit or a different way to check would help.
Then send a short message with the apartment number, your unanswered questions, and when you hope to decide. If you need another visit, request a Sienna tour. If online scheduling is unavailable, use the leasing contact page.
Follow-up message you can adapt
Replace the bracketed fields with your own details:
- Subject: Tour follow-up — Sienna apartment [number], visit [date]
- Apartment discussed: [apartment number and floor plan name]; [saw this apartment, saw a model, or have not visited yet]
- What matters most to me: [first thing], [second thing], [third thing]
- Please confirm in writing: [question about a cost, lease term, or building rule]; [second question]
- What I still need to check: [measurement, part of the walk to the apartment, or apartment detail]
- Timing: I hope to make a decision by [date]. Who can answer these questions, and when should I expect a follow-up?
Send the message using Sienna’s official leasing contact details. Keep it focused on questions; do not attach identity, financial or medical documents. If your application or accommodation request needs documents, ask leasing how to send them safely.
Tour-day checklist
- Bring the floor plan and apartment listing links you reviewed.
- Bring a phone or notebook, a measuring tape if allowed, and any furniture or mobility equipment measurements you need.
- Ask before taking photos, opening cabinets, testing fixtures, or recording.
- Label every note as saw it myself, told to me, or follow-up needed.
- Do not treat a floor plan, photograph, or verbal estimate as a promise about a specific apartment.